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Privacy Policy
This Privacy Policy explains how AU Boss Casino may collect, use, store and disclose information when you visit our website, create or use an account, contact support, or otherwise interact with our services. We aim to handle personal information responsibly and transparently. By using the website, you should read this policy together with any other terms or notices presented to you.
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Information we may collect
The information we handle depends on how you use AU Boss Casino and the services available to you. Some information is provided directly by you, while other information may be collected automatically when you use the website. We only seek to collect information that is reasonably relevant to operating, protecting and improving our services.
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Account and identity information
When you register or use an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and information about your responsible gambling settings. We may also keep records of communications with you, including messages sent to customer support and information submitted through forms or account features.
Verification and compliance information
To verify your identity, age, location or eligibility to use the services, we may request information or documents such as identity documents, proof of address or other supporting records. The information required may vary depending on the circumstances. We may also handle information used for account security, anti-fraud checks, financial crime prevention, responsible gambling measures and other legal or operational checks.
Payment and transaction information
We may collect or receive records relating to deposits, withdrawals, bets, account balances, payment methods and other transactions. Payment information may be processed by payment service providers. We may receive transaction details needed to confirm a payment or manage your account, but we do not necessarily handle all payment information directly.
Device, usage and cookie information
When you visit or use the website, we may handle technical and usage information such as your IP address, browser type, operating system, device identifiers, approximate location, pages viewed, session activity, referral information and security events. We may also use cookies and similar technologies to remember settings, support essential website functions, understand usage and help protect the services.
How we use information
We may use personal information for the purposes described below. The specific use will depend on the information involved, the service you are using and the circumstances in which it was collected.
- To create, maintain and administer your account.
- To provide gaming, account and support services available through the website.
- To process deposits, withdrawals and other account transactions.
- To confirm identity, age and eligibility, and to complete verification checks.
- To identify, investigate and prevent fraud, suspicious activity, security incidents and misuse of the website.
- To meet legal, regulatory, tax, record-keeping and responsible gambling obligations that apply to our services.
- To respond to questions, complaints, requests and other communications.
- To monitor website performance, troubleshoot technical issues and improve functionality.
- To personalise or maintain website features, where appropriate.
- To send service messages, account notices and other information needed to administer your relationship with us.
- To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
- To protect the rights, property, safety and security of AU Boss Casino, our players and relevant service providers.
We may combine information from your account, transactions, device activity and communications where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without an appropriate basis or notice.
Marketing choices
If you receive promotional or marketing messages, you may be able to unsubscribe by using the option included in the message or by contacting us. You can also ask us to withdraw your consent to marketing. Withdrawing marketing consent will not affect essential service messages, account notices, verification requests or other communications needed to operate your account or meet legal obligations.
Sharing, security and retention
Who may receive information
We may share relevant information with service providers that help us operate the website and manage accounts. These providers may support payment processing, identity and document verification, fraud prevention, technology, hosting, customer support, communications, analytics, security or professional services. They are expected to handle information only as needed for their services and in accordance with applicable requirements.
Information may also be disclosed where reasonably necessary to comply with legal obligations, respond to lawful requests, protect players or the public, investigate suspected wrongdoing, enforce applicable terms, or protect our rights and systems. If the website or related services are reorganised, transferred or reviewed as part of a business transaction, relevant information may also be shared for that purpose, subject to appropriate safeguards.
Security
We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, verification processes and staff or provider procedures. No website, device or electronic transmission can be guaranteed to be completely secure, so you should also protect your login details and notify us if you suspect unauthorised account activity.
Retention
We keep personal information only for as long as reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, reporting and legal compliance. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. When information is no longer required, we may securely delete it, anonymise it or otherwise deal with it in accordance with applicable requirements.
International handling
Some providers or systems involved in delivering online services may process or store information outside Australia. Where this occurs, we take reasonable steps to support appropriate protection and handling of the information, subject to the requirements that apply to the relevant activity.
Cookies and your privacy rights
Cookies
Cookies are small files or similar technologies placed on your device when you visit a website. AU Boss Casino may use essential cookies to support login, security, navigation and core functions. Other cookies may help remember preferences, measure website use, improve performance or support communications and marketing. The availability and purpose of cookies may change as website features develop.
You can manage, block or delete cookies through your browser settings. If you disable essential cookies, parts of the website may not work correctly or some account features may be unavailable. Your browser may also offer controls for clearing stored website data and limiting tracking technologies.
Exercising your data rights
Depending on your circumstances and applicable privacy requirements, you may ask us to provide access to personal information we hold about you, correct information that is inaccurate or incomplete, delete your data, or withdraw consent to marketing. You may also ask questions about how your information is handled or raise a concern about a privacy matter.
To exercise these rights or make a privacy request, contact support@aubosscasino.wtf. Please provide enough information for us to understand your request and identify the relevant account. We may need to verify your identity before providing information or making changes, in order to protect your account and other people’s information.
We will consider requests within a reasonable timeframe and may explain if a request cannot be completed in full. For example, we may need to keep certain records because they are required by law, needed to establish or defend a claim, or necessary to protect the security and integrity of the services. Where deletion is not possible, we may restrict the use of the relevant information where appropriate.
Updates to this policy
We may update this Privacy Policy from time to time to reflect changes to the website, our services, technology, legal requirements or our information-handling practices. The updated version will be made available on this page, with the revised date or other notice where appropriate. You should review the policy periodically. Continued use of the website after an update may indicate that you have read the revised information.
